Shipping & Delivery

We want you to feel comfortable and confident when shopping at Jouer, that’s why we offer a 7-day return policy. If for any reason you're not satisfied with your purchase, you may return the unused item in its original condition as long as you contact us within 7 days from the delivery date.

COVID-19 Update

With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.


Shipping and Processing Time

We offer FREE STANDARD SHIPPING on all U.S. orders over $36.99.


Shipping Time for Orders in United States:

Standard: 10-12 business days

Expedited: 6-8 business days


We process and ship orders from our global warehouses Monday through Friday. Orders with standard shipping are usually shipped within 2-3 business days, unless otherwise noted. Processing time for pre-order and custom/handmade pieces may take longer, and these details can be found on the product pages and order confirmation emails. You will be charged at the time the order is placed. When your order ships, we will send a shipping confirmation email with tracking information.


Cancellation

We accept order cancellation before the product is shipped. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped. 


Expedited Shipping Exceptions

We only offer expedited shipping via UPS within the continental United States. We cannot expedite orders to Alaska, Hawaii, PO Boxes or APO/FPO addresses. Rural domestic addresses may require one or more additional days to deliver. We are not responsible for delays due to inclement weather or other issues on behalf of the mail carrier. PLEASE NOTE: An expedited shipping method does not change the processing time for any pre-order or personalized items. 


Do I Have to Pay Duties?

Shipments from all of our warehouses are delivered duty-unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Jouer cannot declare purchased items as a gift or list an amount that lower than the actual product price.


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